File Rejection Notification

Modified on Wed, 21 Jun 2023 at 10:53 AM

Occasionally, files to the invoice capture email fail to process for reasons such as unsupported format, password-protected files, etc.  This leads to potential issues such as aging of invoice processing, delayed payments, and delayed processing.  The file rejection notification allows users to subscribe to a daily email notification summarizing any invoice files that fail to reach Quadient AP. 

When will I receive the notification?

This notification is sent out once a day from Monday to Friday, and is sent separately from any other daily notifications. As with some other notifications, you will not receive this notification on days when no files failed to reach Quadient AP. Currently, the file rejection feature alerts you that a file failed for the following reasons:

  • The file is password-protected
  • The file is corrupted
  • The file potentially has a virus
  • The file format is not supported by Quadient AP. You can view our accepted file types here.

How to enable the file rejection notification

Classic UI

In Settings, navigate to My Profile, and click on the pencil icon. In the Edit Profile menu, click on the Notifications tab. Click the checkbox beside 'Failed Incoming Email Capture', and click save.

NextGen UI

In Settings, navigate to My Profile and click on the Notifications tab. Click the check box beside 'Notify me when invoices forwarded through the invoice capture email fail', and click save. 

The daily notification will be sent to the email address associated with your user profile, with a brief summary of why each file failed. Below is a sample email notification. 

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