How to deal with duplicate Invoices

Modified on Wed, 29 Mar 2023 at 10:03 AM

Quadient AP flags invoices with the same invoice number and vendor as duplicates. Duplicates are indicated by the red page icon under the actions column. All potentially duplicate invoices should be verified before the invoices are submitted for approval.

View duplicate invoices

Click on the duplicate symbol to show all potential duplicates for a certain invoice. 

Double-click on the invoice or click on the view details icon to go to the details view of the first invoice.  Use the previous and next buttons to navigate to the second invoice to compare the invoice images.

If the invoices are duplicates, select the more recent iteration of the invoice and delete it.

If the invoices are not duplicates, edit the duplicates so they have unique invoice numbers. Depending on the invoice status, you made need to reset the invoice before you can make any edits.

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