Invoice File Formats

Invoices come in multiple file formats. Currently Quadient AP accepts the five following invoice file formats:

• .pdf
  

• .jpeg or .jpg

• .png

• .tiff
  

Please note Quadient AP does not accept files in formats other than those stated above. This includes .doc files and files generated from Excel such as .csv or .xlsx. These files will need to be converted before they are sent to our system.  

PDF Specifics

There are some specific requirements for .pdf files to be processed by Quadient AP. Please review the below points if you are having issues sending .pdf files to our system. 

• Password-protected .pdf files are not accepted. 
• Editable .pdf files, such as those created from Docusign, are not accepted.

Additionally, certain .pdf files may not upload successfully. For these types of files, please save a new copy of the invoice before sending it to Quadient AP. We recommend using the Print to PDF function in your browser or PDF viewer to do this. 

File rejection notification 

Occasionally, files to the invoice capture email fail to process for reasons such as unsupported format, password-protected files, etc. The file rejection notification allows users to subscribe to a daily email notification summarizing any invoice files that fail to reach Quadient AP. Click here to learn more about the file rejection notification.

If you continue to have issues uploading invoices, please contact our Support team.