How to update a vendor's remittance email in Quadient AP

Modified on Thu, 04 May 2023 at 12:42 PM

Quadient AP can send a remittance email notification to your vendors when a payment is released to them. System Administrators can add, change, or remove remittance emails in the List Management section of the Settings module. 

Add or update a vendor's remittance email

Navigate to the Settings module, and select List Management on the left. Select the correct Legal Entity from the dropdown menu, and select the Vendor list. Locate the required vendor, and click on the pencil icon to open the Edit Vendor window. 

In the Edit Vendor window, the Remittance Email field is visible under the Payment Detail section. Enter the vendor's remittance email in the box provided. Please note that when adding or updating a remittance email you must click the checkbox confirming that the email address entered is correct before you can click save. 

Troubleshooting a vendor's remittance email

If your vendor is reporting that they are not receiving remittance emails, there are a few troubleshooting steps to try:

  • Open the Edit Vendor window, and ensure the vendor's email is entered correctly. Pay extra attention to any potential misspellings. 
  • Advise the vendor to check their spam/junk mailbox, as occasionally the remittance email may be sent there in error. 

Should you still have issues after completing these troubleshooting steps, please reach out to our Support team for further assistance.

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