How to onboard or offboard vendors for payments

Modified on Fri, 28 Jul 2023 at 02:11 PM

Vendors are typically onboarded for a payment method when the payment method is first enabled. In certain cases, you may need to onboard or offboard a vendor manually. 


How to onboard a vendor for payments

In Settings, navigate to List Management. Select the right Legal Entity, and select the Vendor list. Locate the vendor, and click on the Edit Vendor button. Scroll down to Payment Methods, and select a payment method. If you only have one payment method enabled, it will be selected by default. 


Under the Enabled Menu, toggle from No to Yes. You must confirm that the vendor address is correct before clicking Save. Click Save to onboard the vendor for payments. 

How to offboard a vendor from payments

In Settings, navigate to List Management. Select the right Legal Entity, and select the Vendor list. Locate the vendor, and click on the Edit Vendor button. Scroll down to Payment Methods, and select a payment method. If you only have one payment method enabled, it will be selected by default.


Under the Enabled Menu, toggle from Yes to No. Click Save to offboard the vendor from payments. 


Vendors can not be offboarded from payments while they have payments in the following statuses: 

  • In Progress
  • Rejected 
  • Reset
  • Pending Approval
  • Approved

The payments must be deleted before the vendor can be offboarded for payments. If you attempt to offboard a vendor while they have payments in the above statuses, you will receive the below error message: 


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