REPAY Payments integration for Quadient AP

REPAY is available for Quadient AP customers who meet the following criteria: 

• Use a fund source domiciled in the United States or Canada
• Pay vendors in USD or CAD
• Do not belong to REPAY's restricted categories of business. Please reach out to your Customer Success Manager for a complete list of restricted categories of business. 

REPAY Payment Methods

REPAY offers the following payment methods:

• ACH/EFT
• Virtual Credit Card (VCC)
• Print Cheque

  • REPAY Canada clients can send cheques in CAD to Canada only.

  • REPAY US clients can send USD to checks to the US and Canada. 

Vendors can select their preferred payment method when onboarding with REPAY. The vendor's payment method is shown in the Description field on payments in Paid status.

Check out our article here for more information on REPAY's payment methods and turnaround times.  

REPAY Workflow

If you are ready to process payments with REPAY, please reach out to your Customer Success Manager to start the onboarding process. You can learn more about the onboarding process and requirements here. 

Once onboarded, you can select REPAY as a payment method when creating payments in Quadient AP. Please ensure to select the matching Bank Name when coding the payment. 

Once released, payments will move from Released to Paid status once the payment file is released and successfully reaches REPAY. 

For VCC and ACH/EFT payments, the vendor can expect to receive the payments within 3-5 working days. Cheque payments will be mailed out within 4-5 working days. Read more about REPAY payment turnaround times here.

What happens if the vendor doesn't receive or process a payment? 

REPAY's Operations team will reach out directly to vendors who have not processed a payment sent to them within the fixed timeframes. If a vendor does not receive their payments or believes their print cheque is lost in the mail, please reach out to the Quadient AP Support Team for assistance.

• Print cheques - vendors will be contacted 21 days after payment if their cheque is outstanding
• VCC - vendors will be contacted 7 days after payment if their VCC is outstanding

Print cheques will be marked as stale after 180 days. If a vendor does not receive their payments or believes their print cheque is lost in the mail, please reach out to the Quadient AP Support Team for assistance. 

REPAY workflow overview

Check out our video below to see how REPAY will fit into your payments workflow.