Beanworks is happy to announce that from Monday 13th June, we will be using Freshdesk as our support ticketing software. Freshdesk offers both our support team and our customers a number of improvements, and we are excited about this new experience.
You can continue to reach out team using email@example.com. There are small changes to how tickets can be submitted using our in-app channel. Tickets can be submitted through our in-app channel, and all updates will be sent directly to your email.
How to submit a ticket using our in-app channel.
Click on the Get Help button in the top right corner of your screen to open the Help Center menu.
The Help Center menu includes helpful links for you to use to get the most out of Beanworks, from our Product Feedback portal to our support articles. To submit a ticket, click on Contact Support.
The submission form will prompt you to fill in information about your request. The fields are marked with an asterisk are required to submit your request.
You can add up to five additional files when submitting your ticket. After submitting your ticket, you will receive an automated email confirming your ticket has been received. All responses from our support team will be sent to your email.
We appreciate your patience and understanding during this change. We are very excited to share the benefits that Freshdesk will provide to help improve our customer support experience.
For emergency situations, you can reach out to our team +1 877-959-2326. If you have any questions on this new process, please reach out to your Customer Success Manager.