This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.
Requests to Quadient AP support can be submitted through our in-app channel or through support@beanworks.com. Our team will be happy to help with any product queries or troubleshooting assistance. For account-specific queries such as billing or plan requests, please reach out to your Customer Success Manager.
How to submit a request
Click on the Get Help button in the top right corner of your screen to open the Help Center menu. The Help Center menu includes helpful links for you to use to get the most out of Quadient AP, from our Product Feedback portal to our support articles. To submit a ticket, click on Contact Support.
The submission form will prompt you to fill in information about your request. The fields marked with an asterisk are required to submit your request.
Name
Email*
ERP*
Subject*
Description*
You can add up to five additional files when submitting your ticket. After submitting your ticket, you will receive an automated email confirming your ticket has been received. All responses from our support team will be sent to the email address you included in the submission form.
If you are unable to log into Quadient AP or access the Help form, you can also contact the team at help@beanworks.com
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