Overview

When running syncs, you may run into the following error:

Troubleshooting

Before troubleshooting, ensure you are logged in as a Windows Admin user. If there is a dedicated Admin user created, log in as that user.

Follow these steps on the server/machine where QuickBooks and SmartSync Manager are installed to resolve the error message.

• Open Task Manager -> Details

• Locate the following applications and select end task for all of them. We do this to ensure only one instance of both SmartSync & QuickBooks applications are running.

  • SmartSync Manager.exe 

  • SmartSync Connector.exe

  • QBw32.exe

  • QBDBMrgrn.exe

  • QBMrgrn.exe

• Restart these applications and Run as Administrator.  

  • SmartSync Manager

  • SmartSync Connector

  • Quickbooks Desktop

We use Run As Administrator as it will run the application with the current logged Window user (which should already be an admin account) with the highest admin privilege. This ensures we launch the applications with the highest/correct permissions. 

• After restarting, go back to Task Manager → Details and ensure they are running under the correct Windows User.

• Check the SmartSync services to ensure they are also running under the same Windows user.

Next steps

Assuming QBD already has the SmartSync Manager certificate, run a diagnostic check in SmartSync Manager. Also, run a test sync while leaving QuicksBooks on the “No Company Open” page

If the issue persists, the error may be caused by inconsistencies between the QuickBooks file path specified in SmartSync Manager and the actual data file path in QuickBooks. 

To check the file path in QuickBooks, go to QuickBooks -> press F2 on your keyboard to open Product Information window -> under File Information -> Location 

Ensure both file paths are the exact same for SyncTool and QuickBooks. If it is not, simply update the file path in the SyncTool to match QuickBooks by using the "Browse" button to navigate to it.

If you continue to have syncing issues, please reach out to our team at [email protected]