Why can't I see an invoice that I know is pending my approval? - NextGen

Modified on Wed, 21 Feb 2024 at 04:17 PM

This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.


Please Note: There are ongoing updates to the Invoice and Purchase Order Header Details view. Your Header Details may look slightly different from what you see in the screenshots below.

If you received a notification alerting you to an invoice pending your approval in Quadient AP but you can't see it in the Pending Approval tab, don't fret. There are two main reasons for this: the invoice may have group approvals, or you may have a custom filter blocking your view. 


Group Approvals

Depending on your workflow, you may have group approvals in your Approval Channel. With group approvals, all potential approvers will be notified once the invoice is submitted for approval. This means that while two or three people can approve an invoice, only one user's approval is needed to move the invoice to Approved status. 

Custom Filters

Custom filters allow you to configure your view in Quadient AP to suit your needs. Occasionally, custom filters may prevent you from seeing specific information, depending on how you filter org units or date ranges. If you can't see your pending approval invoices, check and remove any customer filters you might have enabled. 

If you continue to have issues viewing invoices in your Pending Approval tab, please reach out to our Support team.

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