REPAY Payment Processing Times

REPAY offers the following payment methods for Quadient AP customers:

• ACH/EFT
• Virtual Credit Card (VCC)
• Print Cheque

Vendors can select their preferred payment method when onboarding with REPAY. If the vendor wishes to change their payment method at any time, they can reach out to REPAY directly via phone or email:

• payableshelp@repay.com
• 1-801-679-6044

REPAY payment turnaround times

Once the payment is released from Quadient AP, it will go through the following flow with REPAY:

• Day 0: Payment batch released from Quadient AP to REPAY. The payment file is created in REPAY if the batch is released before 4:30 PM ET.
  • Payment batches released after 4:30 PM ET will be processed the next working day. 
• Day 1: Funds are pulled from your Bank Account and transferred to REPAY.
• Day 2: Funds pulled from your Bank Account reach REPAY.
  • If this is the first time a vendor is paid via REPAY, REPAY will reach out to the vendor during this time to enroll them in ACH/EFT or VCC. If the vendor declines or can't be reached, they will be paid via print cheque.
• Day 3: Payment file in REPAY is marked as funded and complete.
  • For ACH/EFT payments, remittances are sent on Day 3 and the vendor will receive the payment in 1-2 business days.
• Day 4: VCC remittances are sent out and VCC payments can be processed by the vendor. Print cheques are processed and printed to be mailed out same or next day.

In Quadient AP, the payments will move from Released to Paid status once the payment file successfully reaches REPAY. The payments can then be exported and synced with your ERP. 

Outstanding Payments

REPAY handles outstanding payments based on the payment method:

• Print cheques - REPAY does not contact vendors for cheque payments. Vendors and clients must update address information to ensure proper cheque delivery and promptly follow up on any outstanding items. Check payments that remain unresolved after 180 days will be automatically refunded to the client.
• VCC - REPAY will contact vendors 7 days after payment if their VCC is outstanding. REPAY will either assist the vendor with accepting the funds or offer a different payment method. 

If a vendor does not receive their payment or believes their print cheque is lost in the mail, please reach out to the Quadient AP Support Team for assistance.