REPAY Payment States

Modified on Tue, 01 Aug 2023 at 11:40 AM

Quadient AP partners with REPAY for cheque, ACH, and virtual credit card payments. Continue reading below to learn more about Quadient AP and REPAY, or reach out to your Customer Success Manager for more tailored information.

Payment state for REPAY Payments

REPAY payments use the Payment State field in Quadient AP to reflect the payment's progress. To view the Payment State, click into a payment in Paid, Exported, or Sync Error status. The Payment State is visible under the Payment Details column on the left. 

The most common Payment States visible in Quadient AP are:

  • Awaiting Funds - The payment was released successfully from Quadient AP to REPAY. REPAY is waiting for funds to transfer from your bank account to REPAY's custodial account.
  • Issued - REPAY received the funds from your bank account and issued the payment to the vendor. 
  • Paid - The vendor received the funds. The payment is considered fully processed at this stage.

The payment may go into one of the following states if there are any issues after it reaches REPAY:

  • Reissued - REPAY reissued the payment. This can happen if a cheque goes stale, or the vendor requests a different payment method. 
  • Returned - The payment was returned to REPAY
  • Cancelled - REPAY cancelled the payment. 
  • Errored - The payment had an issue once it reached REPAY

Our Support Team is available to assist if your payment goes into any of these states. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article