Sage 100 Sync Error - There is no invoice with the reference number 'X' posted to vendor 'X' in division X

Occasionally when syncing payments from Quadient AP into Sage 100, you may receive the sync error message 'Error: There is no invoice with the reference number 'X' posted to vendor 'X' in division X'

How to resolve this sync error

This error occurs when the invoice associated with the payment can not be located or may be unposted in Sage 100. There are a couple of ways to troubleshoot this issue. 

The invoice is not posted in Sage 100

If the invoice is not yet posted in Sage 100, follow the steps here. Once the invoice is posted, re-export the payment and run a sync again. 

The invoice was deleted from Sage 100

If you know the invoice was deleted from Sage 100, please contact our Support Team. They will assist you with re-exporting the invoice to Sage 100. Once the invoice is back in Sage 100 and posted, re-export the payment and run a sync again. 

The invoice can not be located in Sage 100

If the invoice can not be located in Sage 100 and you are sure it was not deleted, you may be experiencing a 'ghost' batch. This is where the invoice batch reached Sage 100, but the batch can not be located. In this case, please reach out to Sage 100 support for further assistance. The Quadient AP Support team is unable to resolve the 'ghost' batch issue. 

If you continue to have issues after reviewing these steps, please reach out to our Support Team for further assistance.