Sage 100 Sync Error - Code: AP_OutofBalance.Y2 Error: The invoice is out of balance. Do you want to delete the Invoice?

Occasionally when syncing invoices from Quadient AP into Sage 100, you may receive the sync error message 'Error Code: AP_OutofBalance.Y2 Error: The invoice is out of balance. Do you want to delete the Invoice?

How to resolve this sync error

This error occurs when an invoice with the same invoice number, vendor, and total as the invoice you're trying to export has already been exported in Sage 100 but is not yet posted. Locate and post the invoice in Sage 100. You can then mark the invoice as exported using the steps here in Quadient AP. 

If you cannot find the unposted invoice in Sage 100, you may be experiencing a 'ghost' batch. This is where the invoice batch successfully reached Sage 100, but the batch can not be located. In this case, please reach out to Sage 100 support for further assistance. The Quadient AP Support team is unable to resolve the 'ghost' batch issue.