Rent Manager Sync Error - Unable to find the specified Vendor

Modified on Thu, 1 Jun, 2023 at 11:00 AM

This error occurs when syncing an invoice from Quadient AP to Rent Manager. The error message means that the vendor coded to the invoice in Quadient AP is not active in Rent Manager. 

What caused this sync error?

In this case, the vendor coded to the invoice was likely deleted from Rent Manager, as opposed to deactivated. Quadient AP can not sync deleted list items, so the vendor does not get marked as inactive. When possible, please deactivate a list item and run a sync with Quadient AP. Once the item is marked as inactive in Quadient AP, it can be deleted from Rent Manager.

How to resolve this sync error

Reset the invoice, and code the correct vendor.  Once the invoice is re-approved, it can be successfully synced to your ERP. 

If you have a deleted vendor that you need to mark as inactive in Quadient AP, please reach out to our Support Team for assistance.

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