NetSuite Sync Error: "Permission Violation: You need the "Transactions -> Enter Vendor Credits" permission to access this page. Please contact your account administrator."

Occasionally when syncing negative-value invoices from Quadient AP to NetSuite, you might receive the sync error "Permission Violation: You need the "Transactions -> Enter Vendor Credits" permission to access this page. Please contact your account administrator."

This error means the Token Role in NetSuite does not have permission to enter negative-value invoices. 

How to Resolve this Error Message

Update the Quadient AP Token Role

In NetSuite, search the term page: manage roles in the Global search bar. Locate the integration role for Quadient AP and click Edit. 

Under Permissions – Transaction add the permission Enter Vendor Credits to the Token Role role and set the level to Full.

Review the Preferred Form

Search the term transaction forms. Locate the preferred form type for Bill Credit, and click Edit. Under Roles, confirm that the preferred role is the Quadient AP Token Role.

You can now re-export the invoice to NetSuite. If you're unsure how to re-export an invoice, follow the steps here. If the error message persists, please reach out to our Support team for further assistance.