There may be occasion when a payment needs to be voided after it was released to the vendor. For example if the vendor address was incorrect, a duplicate invoice was paid in error, etc.
To void a payment in Beanworks please contact our support team at firstname.lastname@example.org. Please have on hand the payment reference #, vendor, and legal entity for the payment you would like to void.
Please include the following information in your ticket:
- Payment Reference Number
- Payment Amount
- Legal Entity
- Attach remittance if possible
As the payment has already been released please be sure to contact your banking provider as well to cancel the transaction.