There may be occasions when a payment needs to be voided after releasing to the vendor. For example, if the vendor address was incorrect, a duplicate invoice was paid in error, or other reasons.
How to void a payment
Payment voids can only be processed by our Support Team. Reach out to them here with the following information:
- Legal Entity
- Vendor
- Payment Reference Number
- Payment Amount
- For the Payment File payment method, supporting documentation from your bank of either funds returned or transaction error must be provided.
The Support team may need to contact your Payment provider for a refund and will contact you once the void is completed. Once voided, the payment will return to the Payment Create tab.
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