Certain troubleshooting steps for SmartSync will require a full uninstall and re-install. Follow the steps below to ensure the uninstall is completed successfully. These steps must be completed by a user with Administrator access to your server.
How to fully uninstall SmartSync
Log in as Administrator to the server where SmartSync is installed. Open Control Panel, and click Uninstall a program.
In the 'Uninstall or Locate a Program' window, locate SmartSync and right-click the program. Select Uninstall, and select Yes in the pop-up window to confirm.
If SmartSync is running, you will be asked to close the program. In the pop-up window, select 'Automatically close applications and attempt to restart them after setup is complete'.
How to uninstall the SyncTool Updaters
Depending on your installation type, you may have to updater services- Beanworks SyncTool Updater A and Beanworks SyncTool Updater B. Both updaters must be uninstalled as well. 
Once both SmartSync and the SyncTool updaters are uninstalled, please reach out to our Support team for further assistance.
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