Sage 100 Sync Error - Error: PO_OverInvoiced Error: You have entered a quantity invoiced that exceeds the quantity ordered minus the quantity invoiced to date.

Occasionally when syncing invoices from Quadient AP into Sage 100, you may receive the sync error message 'PO_OverInvoiced Error: You have entered a quantity invoiced that exceeds the quantity ordered minus the quantity invoiced to date. Your Purchase Order settings indicate that the quantity invoiced must be less than or equal to the quantity ordered minus the quantity invoiced to date.'. 

What causes this sync error?

This error only occurs for invoices matched to purchase orders imported from Sage 100. It happens when a line on the invoice does not match the purchase order. This could be for a number of reasons:

• The purchase order was updated in Sage 100, but the update was not synced to Quadient AP
• The purchase order was updated in Sage 100 and synced with Quadient AP, but the invoice was not re-matched to reflect the change.
• The invoice total or line total is changed after matching the purchase order to the invoice. 

How to resolve the Sync Error

Reset the invoice in Quadient AP and review both the invoice and the matched purchase order. We recommend you review the purchase order in Sage 100 as well to make sure there are no missing updates that need to be synced to Quadient AP. For Sage 100 imported purchase orders, the invoiced quantity must be equal to the purchase order's received quantity. If there is a variance, update the receivings in Sage 100 and run a sync with Quadient AP. You can match the invoice and purchase order again once the information is updated. 

If you continue to have issues after reviewing this article, please reach out to our Support Team for further assistance.