Sage 100 Sync Error: Error: Code: PO_ExclusiveUsePOReceiptReturnMatReq Error: The purchase order you have entered is currently in use. Close all associated tasks and then enter the order number again.

Occasionally when syncing invoices from Quadient AP into Sage 100, you may receive the sync error message: 'Error: Code: PO_ExclusiveUsePOReceiptReturnMatReq Error: The purchase order you have entered is currently in use. Close all associated tasks and then enter the order number again.'

What causes this sync error?

This error only occurs for invoices matched to purchase orders imported from Sage 100. It happens when the purchase order matched to the invoice is open in Sage 100. This prevents the invoice from matching to the purchase order in Sage 100, and causes the invoice to go into Sync Error status. 

How to resolve the sync error

Close the Purchase Order Entry window in Sage 100. Ensure to check your taskbar in case there are mulitple purchase orders open. 

If you continue to have issues after following this article, please reach out to our Support Team for further assistance.