How to reset a payment

Modified on Mon, 24 Jul 2023 at 04:01 PM

Once a payment is submitted for approval in Quadient AP, the coding can not be changed. Additionally, released payments can not be reset. Payments in the following statuses can be reset:

  • Pending Approval (PA)
  • Approved (A)

By default payments in Pending Approval (PA) status are non-editable. System Administrators can reset Pending Approval items if needed. 

How to reset payments in Quadient AP

Users with the Payment Creator, Payment Administrator, and System Administrator can reset their own payments. Payments Administrators and System Administrators can additionally reset any payments they have access to. 

Navigate to the payment you need to reset, and under Actions select Reset Payment.

A comment must be left explaining why the payment is being reset. Enter the reason in the comment box, and click Reset to complete the action. The payment will move to the In Progress tab in Reset (RE) status.

How to reset released payments in Quadient AP

If the payment is in one of the following statuses, it can not be reset: 

  • Error (E)
  • Pending Release (PR)
  • Released (RL)
  • Paid (PD)
  • Exported (EX)
  • Completed (CD)

Please contact our Support Team to have the payment voided.

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