Once a payment is submitted for approval in QAP, the coding can not be changed. Additionally, released payments can not be reset. Payments in the following statuses can be reset:
- Pending Approval (PA)
- Approved (A)
Users with the Payment Creator, Payment Administrator, and System Administrator can reset their own payments. Payments Administrators and System Administrators can additionally reset any payments they have access to.
By default, payments in Pending Approval (PA) status are non-editable. System Administrators can reset Pending Approval items if needed.
Resetting Payments
To do this:
- Open the payment details view.
- Click Actions and select Reset Payment.
A comment must be left explaining why the payment is being reset. Enter the reason in the comment box, and click Reset to complete the action. The payment will move to the In Progress tab in Reset (RE) status.
Resetting Released Payments
If the payment is in one of the following statuses, it can not be reset:
- Error (E)
- Pending Release (PR)
- Released (RL)
- Paid (PD)
- Exported (EX)
- Completed (CD)
Please contact our Support Team to have the payment voided.
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