Effective November 1, 2022, QAP inherited the account renewal and billing process for Sage customers renewing their QAP subscription. Upon your first year QAP renewal date, you will begin to receive invoices directly from QAP instead of Sage.
Invoicing
Invoices are issued by Quadient CXM Canada Inc. which is a legal entity affiliated with QAP.
- Invoices are sent from the email no-reply@quadientfinance.net
- Please add this email to your inbox to ensure invoices are not sent to your junk folder
- To request invoice copies and/or update the billing contact on file please email ap.csm@quadient.com
Payment
We require all customers to sign up for automatic credit card payments. After receiving your first invoice from QAP, a second email will be sent requesting your payment information and enabling you to sign up for autopay.
- This email will be sent from ap.accounting@quadient.com with the subject line: IMPORTANT Transition Related to Your Sage AP Automation Invoices"
- Please add this email to your inbox to ensure invoices are not sent to your junk folder
- To update payment information or the billing contact on file, please email ap.csm@quadient.com
Tax Status
If you are a tax-exempt organization, please send your relevant tax documentation which certifies your tax-exempt status to ap.csm@quadient.com. Your information will then be validated to ensure correct invoice preparation.
W9 Form
QAP is covered by the W9 for Quadient CXM. You can download the W9 form here.
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