Error submitting for approval - No Approval Channels match line items - NextGen

Modified on Fri, 08 Mar 2024 at 10:35 AM

This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.

All invoices must flow through at least one Approval Channel in Quadient AP before they can be exported to your ERP. When submitting an invoice for approval, you may receive the error 'No Approval Channels match line items' Follow this guide to resolve the error and get your invoice moving through the intended workflow. 

What does 'No Approval Channels match line items' mean?

The error message 'No Approval Channels match line items' means that there is no active Approval Channel that matches the invoice coding. Without an Approval Channel to flow through, the invoice can not move from In Progress to Approved status. 

How to resolve the 'No Approval Channels match line items' error?

On submitting the invoice for approval, the error message will pop up informing you there are no matching Approval Channels. System Administrators can click 'Configure' to go to the Approval Channels menu in Settings to review the channels. 

Typically this error occurs when a new list item such as a Vendor or G/L Account is added to your ERP but not added to an Approval Channel in Quadient AP, or when your invoice total exceeds an Approval Channel's range. If you are unsure how to modify your Approval Channels, check out our guide here or contact your Customer Success Manager.

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