Imported Purchase Order Sync Error - Multiple exceptions occurred! wf.noApprovalChannelsMatchLineItems - NextGen

This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.

Sage 100 and Sage 300 customers can import purchase orders from their ERP and match them to invoices in Quadient AP. You can learn more about this workflow for Sage 100 here and for Sage 300 here. 

Sync Error when importing Pending Approval purchase orders to Quadient AP

Imported purchase orders can be synced into Quadient AP in either fully approved Purchase Order (PO) or Pending Approval (PA) status. Purchase orders imported in PA status must go through the approval process in Quadient AP before they can be matched to an invoice. 

If there are no Approval Channels set up for the purchase orders, you will receive the error message 'Multiple exceptions occurred! wf.noApprovalChannelsMatchLineItems'

How to resolve this error message

This error message means there are either no Approval Channels set up for purchase orders under the specific Legal Entity, or the purchase order coding does not match the specific requirements of the current Approval Channels. System Administrators can create and edit Approval Channels to allow the purchase orders to sync successfully. Learn more about creating Approval Channels here and editing Approval Channels here. For advice or assistance on your Approval Channels, please contact your Customer Success Manager. 

Once the Approval Channels are ready to go, run a sync again. The purchase orders will be visible in Quadient AP in Pending Approval status.