All payments must flow through at least one Approval Channel in Quadient AP before they can be exported to your ERP. When submitting a payment for approval, you may receive the error 'No Approval Channels match line items' Follow this guide to resolve the error and get your payment moving through the intended workflow.
What does 'No Approval Channels match line items' mean?
The error message 'No Approval Channels match line items' means that there is no active Approval Channel that matches the payment coding. Without an Approval Channel to flow through, the payment can not move from In Progress to Approved status.
How to resolve the 'No Approval Channels match line items' error?
On submitting the payment for approval, the error message will pop up informing you there are no matching Approval Channels. System Administrators can go to Settings - Payments - Approval Channels to review the channels.
Typically this error occurs when your payment total exceeds an Approval Channel's range. Update the dollar amount range for the Approval Channel, and click Save to save your changes.
It can also occur if your Root Org Unit is added as the sole Org Unit in the channel. Update the Org Unit section of the Approval Channel to include a Legal Entity or specific Org Units to resolve this issue.
If you are unsure how to modify your Approval Channels, check out our guide here or contact your Customer Success Manager.
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