This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.
When submitting an invoice for approval, you may receive the error 'Error submitting for approval - approvalchannels.set.one_of_approvers_cannot_see_codeable_item'. Follow this guide to resolve the error and get your invoice moving through the intended workflow.
What does 'approvalchannels.set.one_of_approvers_cannot_see_codeable_item' mean?
The error message 'approvalchannels.set.one_of_approvers_cannot_see_codeable_item' means that one or more approvers in the Approval Channel are unable to view the invoice. When clicking Submit for Approval, the error message will appear including the names of the approvers that are unable to view the invoice.
How to resolve the 'approvalchannels.set.one_of_approvers_cannot_see_codeable_item
' error?
The error message includes the name of the approvers who are unable to see the invoice. Most commonly this error is caused by the user not having access to the Org Unit coded to the invoice. Check that the Org Unit coded on the invoice is correct. If the right Org Unit is coded, the user in question may not have the correct access to the coded Org Unit. A System Administrator can verify this.
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