Sage 100 Sync Error - PO Validation Error: The Referenced Purchase Order(s) is/are not matched: The Purchase Order 0010024 is deleted.

Occasionally when syncing invoices from Quadient AP into Sage 100, you may receive the sync error message 'The Referenced Purchase Order(s) is/are not matched: The Purchase Order 0010024 is deleted.' This error only occurs for invoices matched to purchase orders imported from Sage 100. 

What causes this sync error?

This error only occurs for invoices matched to purchase orders imported from Sage 100. It happens when the purchase order matched to the invoice is deleted from Sage 100. This causes the matched invoice to go into Sync Error status, because it is unable to locate and match to the purchase order in Sage 100. 

How to resolve the sync error

Reset the invoice in Quadient AP, and remove the purchase order match. Review the other purchase orders created for the vendor, and match the correct purchase order to the invoice. The invoice will need to be approved again, and then you can export it to Sage 100.

If you continue to have issues after matching the correct purchase order, please reach out to our Support Team for further assistance.