Individual users can change their password through the My Profile tab in Settings. If you have lost or forgotten your password and can not log in to Quadient AP, please follow the steps in our guide here to reset your password.
The steps to create a new user differ depending on whether you're on the Quadient Hub or not. Both workflows are explained below.
How to change your password - Non Hub Users
In My Profile, click the Change Password button.
In the Change Password window, enter your current password followed by your new password.
Confirm the new password by entering it again, and click Change Password to save the change.
How to change your password - Quadient Hub Users
In My Profile, click the Change Password button. This opens the Quadient Hub.
In the Quadient Hub, click on the user icon in the bottom left corner to open the Settings menu, and click My Settings. To learn more about what you can do in the Quadient Hub, you can check out our article here.
In My Settings, click Change Password under User Credentials. This will send a verification code to your email, to ensure it is a valid request. Enter the verification code and then update your password. Your new password must meet the following criteria:
- Minimum of 12 characters
- At least one uppercase letter (A-Z)
- At least one lowercase letter (a-z)
- At least one number (0-9)
If you have any issues with the Quadient Hub login portal or changing your password, please use the Quadient Support Contact Form here. Please note that this process is not supported by the Quadient AP Support team at this time.
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