REPAY Payments integration for Quadient AP

Quadient AP partners with REPAY for cheque, ACH, and virtual credit card payments. Continue reading below to learn more about Quadient AP and REPAY, or reach out to your Customer Success Manager for more tailored information.

REPAY eligibility 

REPAY is available for Quadient AP customers who meet the following criteria: 

• Use a fund source domiciled in the United States
• Pay vendors in USD currency
• Do not belong to REPAY's restricted categories of business. Please reach out to your Customer Success Manager for a complete list of restricted categories of business. 

Canadian vendors can be paid through REPAY via physical cheque, so long as the payment currency is USD.

REPAY Payment Methods

REPAY offers the following payment methods:

• ACH
• Virtual Credit Card (VCC)
• Print Cheque

Vendors can select their preferred payment method when onboarding with REPAY. Check out our article here for more information on REPAY's payment methods and turnaround times. 

REPAY workflow in Quadient AP

If you are ready to process payments with REPAY, please reach out to your Customer Success Manager to start the onboarding process. You can learn more about the onboarding process and requirements here. 

Once onboarded, you can select REPAY as a payment method when creating payments in Quadient AP. Please ensure to select the matching Bank Name when coding the payment. 

There are no workflow changes to the payment coding, approval, or release process with REPAY. 

In Quadient AP, the payments will move from Released to Paid status once the payment file is released and successfully reaches REPAY. 

For VCC and ACH payments, the vendor can expect to receive the payments within 3-5 working days. Cheque payments will be mailed out within 4-5 working days. Read more about REPAY payment turnaround times here.

What happens if the vendor doesn't receive or process a payment? 

REPAY's Operations team will reach out directly to vendors who have not processed a payment sent to them within the fixed timeframes. If a vendor does not receive their payments or believes their print cheque is lost in the mail, please reach out to the Quadient AP Support Team for assistance.

• Print cheques - vendors will be contacted 21 days after payment if their cheque is outstanding
• VCC - vendors will be contacted 7 days after payment if their VCC is outstanding

Print cheques will be marked as stale after 180 days. If a vendor does not receive their payments or believes their print cheque is lost in the mail, please reach out to the Quadient AP Support Team for assistance. 

REPAY workflow overview

Check out our video below to see how REPAY will fit into your payments workflow.