Sage 100 Sync Error - The Referenced Purchase Order(s) is/are not matched: The Purchase Order X is not matched: The line X is deleted.

Occasionally when syncing invoices from Quadient AP into Sage 100, you may receive the sync error message 'The Referenced Purchase Order(s) is/are not matched: The Purchase Order X is not matched: The line X is deleted'. 

What causes this sync error?

This error only occurs for invoices matched to purchase orders imported from Sage 100. It happens when a line is deleted from the purchase order matched to the invoice. Deleted purchase order lines do not sync to Quadient AP. This causes the matched invoice to go into Sync Error status, because the deleted line is still coded to the invoice and can not be matched to the purchase order.

How to resolve this sync error

In Sage 100

Review the purchase order and locate the line that was deleted. Re-create the purchase order line and set the ordered amount to 0. Click Accept to update the purchase order

In Quadient AP 

Run a sync with Quadient AP to update the purchase order data. Once the purchase order is updated in Quadient AP, reset the invoice and re-match the purchase order information. The invoice will need to be approved again, and then you can export it to Sage 100.

If you continue to have issues after updating the purchase order, please reach out to our Support Team for further assistance.