How to fix an invoice in Sync Error status - NextGen

This article relates to the Quadient AP NextGen UI, which is being released to our customers on a rolling basis. To learn more about the NextGen UI, please reach out to your Customer Success Manager.

Invoices that fail to export to your ERP will change to Sync Error status in the Export tab. In the comments section of a Sync Error invoice, there will be a message containing the sync error to help you troubleshoot. Have a look through our Help Centre or contact our Support Team for assistance on specific sync errors.

Mark the invoice as Exported

Some sync errors do not need to be synced again to fix, such as a duplicate invoice error for an invoice already in your ERP. Use the Mark Invoice as Exported option under Actions in the invoice view to move the invoice to the Archived tab in Exported status. 

Reset the invoice

If the invoice needs to be corrected (e.g. it is missing the GL account), reset the invoice using the Action drop-down in the details view. The invoice coding must be updated and approved before it can be exported again. Follow our guide here to reset the invoice.

Re-export the invoice

Invoices can go into Sync Error status if the sync failed due to an ERP connection issue. In this case, the invoices don't require any changes and will need to be exported again. Select the invoices in Sync Error status that need to be re-exported, and click Export.