How to Create a User - NextGen & Quadient Hub

Modified on Tue, 13 Feb 2024 at 11:32 AM

Quadient is excited to expand its Hub access to Quadient AP users. With this comes a new, revamped User Management experience. This feature is available on both Classic and NextGen versions of the Quadient AP UI.

For customers on our NextGen UI, you may see the new User Management view before you are migrated to Quadient Hub.

Access to the Quadient Hub is being released on a rolling basis. You will be notified by your Customer Success Manager when it is your time to move to the Hub. If you're not using the Hub, check out our articles on User Management here. To learn more about the Quadient Hub, check out our article here.

How to create a new user in Quadient AP

System Administrators can create new users in Quadient AP. Navigate to the Settings menu, and click User Management. In the Users view, click the blue New User button.

The steps to create a new user differ depending on whether you're on the Quadient Hub or not. Both workflows are explained below:

Non-Hub Users

In the Invive User window, you will be prompted to fill in the following information:

First Name
Last Night
Home Org Unit
Accessible Org Unit (if required)
Role
Password
- This is a one-time password. The new user must update their password when they login to Quadient AP for the first time.

Click Invite User to add them to Quadient AP. The user can now log in to Quadient AP here.

Hub users

In the Invive User window, you will be prompted to fill in the following information:

First Name
Last Night
Home Org Unit
Accessible Org Unit (if required)
Role

Click Invite User to add them to Quadient AP. If you receive an error message that the user failed to be added, please reach out to our Support team here.

New Hub users will receive a welcome email from Quadient AP shortly after their account is created. They will be prompted to log in to view the Quadient Hub Login Portal using the temporary password provided. The steps to log in to Quadient AP via the Quadient Hub Login Portal can be found here.