User Status - NextGen & Quadient Hub

Modified on Tue, 13 Feb at 11:20 AM

Quadient is excited to expand its Hub access to Quadient AP users. With this comes a new, revamped User Management experience. This feature is available on both Classic and NextGen versions of the Quadient AP UI.

For customers on our NextGen UI, you may see the new User Management view before you are migrated to Quadient Hub.

Access to the Quadient Hub is being released on a rolling basis. You will be notified by your Customer Success Manager when it is your time to move to the Hub. If you're not using the Hub, check out our articles on User Management here. To learn more about the Quadient Hub, check out our article here.

User status

The revamped User Management view now includes four different statuses - Absent, Active, Disabled, and Failed. The Failed status is only applicable to users on the Quadient Hub. Continue reading below to learn about these statuses. 

  • Absent: Users are marked as Absent when they have an Invoice or Purchase Order approver substituting for them. You can learn more about Absence Management here. Users can log into Quadient AP while in Absent status
  • Active: Users are marked as Active once their profile is successfully created in Quadient AP. Active users can log into Quadient AP and can take any actions associated with their Role, such as creating or approving invoices
  • Disabled: Users are marked as Disabled when their profile is disabled by a System Administrator. Disabled users can not log into Quadient AP
  • Failed: Users are marked as Failed when something goes wrong creating a new user profile. For assistance with users in Failed status, contact our Support team here

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